Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCTC302B Mapping and Delivery Guide
Provide client-centred telephone counselling
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CHCTC302B - Provide client-centred telephone counselling |
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Description | This unit describes the part of the suite of skills and attributes required to provide a telephone counselling service within the context of a client-centred approach | ||
Employability Skills | This unit contains Employability Skills | ||
Learning Outcomes and Application | This unit of competency is applied in the context of providing telephone counselling services | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not Applicable | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Apply the organisation's telephone counselling processes |
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Element: Display qualities that help to develop an effective, safe and trusting relationship with the caller |
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Element: Apply skills which assist the counselling process |
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Element: Address personal factors likely to impact on the counselling |
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